Volksbank Baden-Baden Rastatt eG is a cooperative bank with its headquarters in Rastatt and main branches in Baden-Baden and Gaggenau. The Volksbank business area comprises the northern half of the Rastatt district and the Baden-Baden district. The bank operates both private and corporate customer business in 25 branches. The bank is one of the 100 largest cooperative banks in Germany.
The customer service of Volksbank Baden-Baden Rastatt eG (telephone access channel for customers) is now the largest “branch” in which 22 qualified bank clerks work. They accept up to 1,000 calls a day and handle all services for private and corporate customers.
The previous premises in Baden-Baden were too cramped and sub-optimal in terms of workplace equipment – especially in terms of discretion and sound insulation.
The conversion of the former, temporarily unused counter hall at the administrative headquarters in Baden-Baden into modern offices offered the opportunity to completely redesign the customer service department.
In the course of finding a solution, Volksbank Baden-Baden Rastatt eG became aware of PREFORM, the German specialist for acoustic well-being. A visit to the exhibition in Feuchtwangen and the professional advice and support convinced.
From the desk partition to the room-in-room – here you can find out more about the PREFORM products that were used in this project.