Volksbank Baden-Baden eG Rastatt
Volksbank Baden-Baden Rastatt eG is a cooperative bank with its headquarters in Rastatt and main branches in Baden-Baden and Gaggenau. The Volksbank business area comprises the northern half of the Rastatt district and the Baden-Baden district. The bank operates both private and corporate customer business in 25 branches. The bank is one of the 100 largest cooperative banks in Germany.
| Customer | Volksbank Baden-Baden Rastatt eG |
| Location | Baden-Baden |
| Goal | Creativity and cooperation |
| Case PDF | Request now |
Initial situation and goals
The customer service of Volksbank Baden-Baden Rastatt eG (telephone access channel for customers) is now the largest “branch” in which 22 qualified bank clerks work. They accept up to 1,000 calls a day and handle all services for private and corporate customers.
The previous premises in Baden-Baden were too cramped and sub-optimal in terms of workplace equipment – especially in terms of discretion and sound insulation.
The solution
The conversion of the former, temporarily unused counter hall at the administrative headquarters in Baden-Baden into modern offices offered the opportunity to completely redesign the customer service department.
In the course of finding a solution, Volksbank Baden-Baden Rastatt eG became aware of PREFORM, the German specialist for acoustic well-being. A visit to the exhibition in Feuchtwangen and the professional advice and support convinced.
PREFORM products used
From the desk partition to the room-in-room – here you can find out more about the PREFORM products that were used in this project.
