Installation examples

…has its own agenda, so the best advice is to get the specialists in at the right time during the planning process. They have the planning experience and can draw on previously successful installations.

…is how to deal with the amount of noise expected. A call centre’s communications medium is speech. A lot of it. On and off the telephone.
The level of disturbance should be kept very low; it certainly shouldn’t become a burden. Effective acoustic room screening or designing of the premises are the best way forward here.

…begins with the notions of silence, tranquillity, and noise.

Noise is what you don’t want to hear, it’s what burdens and annoys you and adversely affects your health.
Silence is the absence of sound; it’s extremely quiet. Our sensitive hearing often reacts negatively to this.
Tranquillity reigns in an acoustic environment, where the ambient noise is perceived as pleasant and non-distracting.

…is not to make the call centre especially quiet, or to strive for silence. Rather, acoustic treatment should aim for an atmosphere of tranquillity - a different and much greater challenge altogether.